LAST UPDATED: JANUARY 15, 2026

WHAT PRODUCTS DOES ZEMAX SELL?

We sell notebooks only.

HOW CAN I PLACE AN ORDER?

You can place an order directly through our website https://zemax.shop. Simply select the notebook you want, add it to your cart, and proceed to checkout.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal and other secure digital payment options.

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been processed.

WHAT IS THE DELIVERY TIMEFRAME?

Delivery usually takes 6–12 business days from the date of purchase. This includes both processing and shipping time.

DO YOU OFFER FREE SHIPPING?

Yes, we offer free standard shipping on all notebook orders within the United States.

CAN I TRACK MY ORDER?

Yes, once your order has shipped, you will receive an email with a tracking number. You can also track your order directly on our website.

WHAT IS YOUR RETURN POLICY?

Customers may return notebooks within 30 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received. Please see our Refund and Returns Policy for full details.

CAN I CANCEL MY ORDER?

Yes, orders can be cancelled within 24 hours of placement if they have not yet been processed or shipped.

HOW DO I CONTACT CUSTOMER SUPPORT?

You can reach our support team by email or phone during business hours.

CONTACT INFORMATION

STORE NAME: ZEMAX
SUPPORT EMAIL: support@zemax.shop
PHONE NUMBER: +1 (949) 228 5084
BUSINESS HOURS: MONDAY TO FRIDAY | 9:00 AM TO 5:00 PM
BUSINESS CLOSE DAYS: SUNDAY
ADDRESS: 19751 DORADO DR, TRABUCO CANYON, CA 92679, USA