LAST UPDATED: JANUARY 15, 2026

Zemax understands that sometimes you may need to cancel an order. This policy explains how cancellations work for notebook purchases made through our website https://zemax.shop.

CANCELLATION TIMEFRAME

• Orders can be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.
• Once an order has entered the processing or shipping stage, it cannot be cancelled.

HOW TO REQUEST A CANCELLATION

To cancel your order, please contact our customer support team immediately with your order number and cancellation request.

• Email: support@zemax.shop
• Phone: +1 (949) 228 5084

REFUNDS FOR CANCELLED ORDERS

• If your cancellation request is approved within the allowed timeframe, a full refund will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days after approval.

IMPORTANT NOTES

• Zemax reserves the right to refuse cancellation requests if the order has already been processed or shipped.
• Customers are responsible for ensuring that cancellation requests are submitted promptly.
• If you miss the cancellation window, you may still return the notebook under our Refunds & Returns Policy.

CONTACT INFORMATION

For questions related to order cancellations, please contact us:

STORE NAME: ZEMAX
SUPPORT EMAIL: support@zemax.shop
PHONE NUMBER: +1 (949) 228 5084
BUSINESS HOURS: MONDAY TO FRIDAY | 9:00 AM TO 5:00 PM
BUSINESS CLOSE DAYS: SUNDAY
ADDRESS: 19751 DORADO DR, TRABUCO CANYON, CA 92679, USA