At Zemax, we respect your privacy and are committed to protecting your personal information.

We, our, and us refer to Zemax.
This Privacy Policy is created in compliance with applicable United States privacy laws and Google Merchant Center policies.

1. Business Information

Website Name: Zemax
Email: support@zemax.shop
Phone: +1 703-501-1223
Business Address: 25506 Byrnes Crossing Dr, South Riding, VA 20152, USA

We sell notebooks only.

2. Information We Collect

We may collect the following information when you visit or make a purchase:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely)
  • IP address
  • Browser and device information

We collect information only for order processing, customer service, and legal compliance.

3. How We Use Your Information

We use your information to:

  • Process and ship notebook orders
  • Provide customer support
  • Send order confirmations and updates
  • Process refunds
  • Prevent fraud and unauthorized transactions
  • Comply with U.S. legal requirements

We do not sell personal information.

4. Payment Methods

We accept payments through:

  • Debit Cards
  • Credit Cards
  • PayPal

Payments are securely processed through WooCommerce payment gateways. We do not store full card details on our servers.

5. Order Processing & Shipping Policy

  • Order Processing Time: 1–3 business days
  • Shipping Time: 5–8 working days

Shipping times may vary due to carrier delays or holidays.

6. Refund & Return Policy

  • Return Window: 30 days from delivery date
  • Refund Processing Time: Up to 10 business days after approval

To request a return, customers must contact:
support@zemax.shop

Items must be unused and in original condition.

7. Data Protection & Security

We use secure technologies and industry-standard safeguards to protect customer data. Our website operates on WordPress WooCommerce, which follows security best practices.

8. Cookies & Tracking Technologies

We may use cookies to:

  • Improve website performance
  • Analyze traffic
  • Enhance user experience

Customers may disable cookies in their browser settings.

9. Compliance With United States Laws

Zemax complies with applicable United States federal and state laws, including but not limited to:

  • Federal Trade Commission Act (FTC Act)
  • CAN-SPAM Act
  • California Consumer Privacy Act (CCPA), where applicable
  • Virginia Consumer Data Protection Act (VCDPA), where applicable
  • Children’s Online Privacy Protection Act (COPPA)

We do not knowingly collect personal data from children under 13 years of age.

10. Consumer Rights

Depending on your state of residence, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Opt out of certain data processing

To exercise your rights, contact:
support@zemax.shop

11. Changes to This Policy

We may update this Privacy Policy at any time to reflect legal or operational changes. Updates will be posted on this page.

Terms & Conditions

By using our website and purchasing notebooks from Zemax, you agree to the following:

  • All orders are subject to availability.
  • Prices are listed in USD.
  • We reserve the right to cancel suspicious or fraudulent orders.
  • Customers must provide accurate billing and shipping information.