Thank you for shopping with Zemax.
This Shipping Policy outlines how we process and deliver notebook orders within the United States.
Business Information
Website Name: Zemax
Email: support@zemax.shop
Phone: +1 703-501-1223
Business Address: 25506 Byrnes Crossing Dr, South Riding, VA 20152, USA
Products We Ship
We sell and ship notebooks only.
Order Processing Time
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed on the next business day.
You will receive an order confirmation email after your purchase.
Shipping Time
- Estimated delivery time: 5–8 working days after processing.
Shipping times may vary depending on location, carrier delays, weather conditions, or peak seasons.
Shipping Locations
We currently ship within the United States.
If you require clarification about delivery availability, please contact us before placing an order.
Shipping Charges
Shipping costs (if applicable) will be calculated and displayed at checkout before payment is completed.
Tracking Information
Once your order has shipped, tracking information (if available) will be sent to your email.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Zemax is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
Lost or Damaged Shipments
If your notebook arrives damaged or you believe your package is lost:
- Contact us within 7 days of delivery
- Provide your order number and relevant details
We will review the issue and provide appropriate assistance.
Contact Us
For shipping-related questions, please contact:
Zemax
Email: support@zemax.shop
Phone: +1 703-501-1223